French Speaking Helpdesk Coordinator, Luxembourg

An exciting opportunity is currently available in Luxembourg for a FRENCH AND ENGLISH SPEAKING HELPDESK COORDINATOR. The client is located in the public sector through an IT services provider.

TASKS:

- Incident Management: qualification, assignment and follow-up of tickets (incidents and requests)
- Ticket resolution and escalation of critical incidents;
- Impact analysis of critical incidents on operations;
- Execution of operational procedures;
- Change Management: Coordinate and follow up the implementation of changes;
- Technical writing:
- Elaborating incident reports and contributing to operational procedures;
- Prepare communications to customers related to critical incidents and planned maintenance

SPECIFIC REQUIREMENTS:

- Bachelor degree in Information Technology;
- 1-3 years experience in a similar role;
- Good working knowledge of ITIL processes (Service Desk, Incident Management, Problem Management, Change Management); ITIL certification is a strong asset;
- Experience in using a Ticketing tool and Change Management tool;
- Knowledge of Middleware layer (Oracle, Weblogic, ColdFusion) is a plus, but not mandatory;
- You act as an outstanding team-player and can work independently;
- You are flexible, dynamic and proactive;
- You have an outstanding customer-oriented attitude, you are service-minded and result-driven;
- You have excellent communication skills, strong analytical skills and a creative and problem-solving attitude.

LANGUAGE REQUIREMENTS:

- Very good English (oral/written)
- Very good French (oral/written)

This position is offered as a 3 month rolling freelance contract with a duration of up to 3 years.
Applicants please apply quoting reference 026-100143 Incident.

We look forward to discussing the position with successful applicants.