French & Dutch Speaking Support Engineer

Proteus Europe is searching for a Bilingual French and Dutch Support Engineer for a 48 Month Contract role based in Brussels, Belgium.

The team is organized to work in 2 different 8-hour shifts each day; on a 7 days/week rota basis.

Our Client:-
Our client is an international consultancy with a reputation for delivering on projects with their consultancy customers. You will join and be part of their team to ensure this current project is a complete success.

Your New role:-

This person will be responsible for user calls made reporting an incident and/or to treat ICT applications ( - ICT request- ). It will also track the tickets and make contact with the various solving teams so that tickets are resolved within the agreed time. It should be noted that I-ICT supports desktop solutions (PC, Office, ...) and telephony.

Cette personne sera en charge des prises d'appels d'utilisateur signalant un incident et/ou pour traiter des demandes ICT (- ICT request- ). Elle devra aussi assurer le suivi des tickets et prendre contact avec les différentes équipes de résolution afin que les tickets soient résolus dans les temps convenus. Il est à noter qu'I-ICT soutient des des solutions bureautiques (PC, Office, ...) et de téléphonie.

Deze persoon zal verantwoordelijk zijn voor de telefonische oproepen van gebruikers die een incident melden en/of om bepaalde ICT aanvragen (- ICT request- ) te behandelen. Deze zal ook de opvolging verzekeren van de tickets en contact opnemen met de verschillende oplossingsteams om ervoor te zorgen dat deze binnen de overeengekomen tijd worden opgelost. Merk op dat I-ICT bureautica-oplossingen (PC, Office,..) en telefonie ondersteunt.

Your Skills and experience:-

Essential Skills:-
- Being able to do the first steps of a basic diagnosis for a connectivity problem.
- Familiarity with HP Service Manager type of ticketing tool 7
- Desktop IP management and diagnostics
- Windows 7 Active Directory

Desirable Skills:-
- Communicate in writing
- Communicate orally
- Analyze problems
- Listen actively
- Being customer orientated

Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the

process.

If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.