Fraud Alerts Advisor - Part time - 16 Hours

An international market leader in retail banking is looking to expand their busy team in Leeds. Due to significant growth they are currently looking to fill multiple positions. These positions are part time and hours vary, however they will include 2 X Weekdays & either a Saturday or Sunday, totalling 16 hours per week.

In this job you will act as a representative of the company processing requests, helping with enquiries and advising customers to make informed decisions. Working within the fraud alerts team you will be the first point of contact to customers who are reporting fraud on their accounts. You will be responsible for taking appropriate action for customers and resolving all issues where possible.

We are looking for people who are passionate about customer service, with a minimum of one year solid experience in a customer-focused role. To be considered you will also have a good working knowledge of Microsoft packages. Additionally competency in a telephony-based role would be considered a desirable attribute.

A credit check is required as part of the application for this position. Please be aware that applicants with a bad financial history may not be accepted.

If you have a passion for customer service and feel that you could excel in this job, please apply or contact us for more information.Hays Corporate Accounts is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.