Fixed Income Electronic Client Services Specialist

FIXED INCOME ELECTRONIC CLIENT SERVICES SPECIALIST

Our client a large Investment Banking organization, is currently undergoing a considerable Business Change Programme. They are looking for a FIXED INCOME ELECTRONIC CLIENT SERVICES SPECIALIST, for a 9 month contract, to be based in London.

As a FIXED INCOME ELECTRONIC CLIENT SERVICES SPECIALIST, you will be responsible for managing and implementing all Client and User Enablement requests to the investment banks electronic trading platform.

FIXED INCOME ELECTRONIC CLIENT SERVICES SPECIALIST KEY DELIVERABLES:

Client Support:

- Ensure every call is answered professionally and promptly and that the highest level of customer service is portrayed. Project a knowledgeable and friendly manner and take ownership and responsibility for every call.
- Troubleshoot and Resolve issues across all the investment bank's electronic products and services as effectively as possible. Escalate issues to the relevant teams and ensure a quick and effective resolution every time and log every support interaction in our eCommerce service CRM portal.

Client Enablement:

- Responsible for managing and implementing all Client and User Enablement requests to the investments bank's electronic trading platforms. These include ECNs, Multi Dealer platforms, Single Dealer Bank platforms and FIX API Connections.
- Work closely with the sales, trading and support teams globally to manage the configuration of Pricing and Client margin across multiple electronic platforms and systems.
- Work closely with Client Onboarding teams and Sales support to ensure correct mappings of new clients in all the relevant electronic systems prior to Go Live.

FIXED INCOME ELECTRONIC CLIENT SERVICES SPECIALIST REQUIRED SKILLS:

- Electronic platforms or electronic Onboarding experience or trade support or sales support experience and knowlegd - aptitude to pick up electronic platform piece.
- Rates and Credit products based knowledge if not then FX or Middle Office knowledge.
- Strong Excel skills, able to analyse data - Vlookups/Pivot tables/VA would be an advantage.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.