Field Service Technician A+

We are seeking an experienced IT FIELD TECHNICIAN to support clients within a 75 mile radius of the Winston-Salem area.

Contact us to find out why COMPUCOM IT Workforce Solutions is the employer of choice for contractors!

In this role, you will be utilizing your own vehicle and will be expensing mileage weekly. A laptop and air card will be provided, along with a USB Flash Drive to manage your work day. The ideal Field Technician will be self-motivated and driven to monitor and manage the quality of his/her work and maintain the work schedule.

OVERVIEW

- Identifies, researches, and resolves technical problems at the client site.
- Responds to telephone calls, email and personnel requests for technical support.
- Provides hardware and peripheral repair support, including direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion.
- Documents, tracks and monitors the problem(s) to ensure a timely resolution.
- Relies on instructions and pre-established guidelines to perform the functions of the job and makes in-field repair decisions.
- May involve use of problem management databases and help desk systems as a mobile user.

QUALIFICATIONS

- Minimum of 2 year(s) in a field environment supporting multiple client locations
- CompTIA A+ certification required
- Must have experience as a Field Tech supporting technical work as your own manager
- Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc.
- McAfee Antivirus 8.8 or comparable antivirus software experience
- Web Ex Connect or similar Instant Message and Conference software
- Microsoft Outlook 2010: .pst savvy, troubleshoot/fix corrupt profiles, migrate profiles, back-up .pst and .ost files, mailbox clean-up, etc.
- Remote Desktop/Citrix
- Laptop/desktop hardware break-fix experience (Dell, HP, Lenovo, Mac)
- Printers (Dell, HP)
- Service Now or comparable ticketing system with SLA Driven automation
- Some experience with asset management as it relates to tracking, receipt and shipping of equipment within SLA
- Software break-fix support experience