Field Service Technician A+

We are seeking high level, A+ CERTIFIED SUPPORT TECHNICIANS to work for one of the nation's TOP CORPORATIONS and HIGH VISIBILITY BRANDS. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

JOB FUNCTIONS

- Responsible for maintaining manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with Datawarehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Must interface with corporate end users as well as engineering and management staff.
- Adhere to all customer guidelines and conduct self in a professional manner.
- Work flexibly to meet business priorities.
- Seek and offer willingness to help/train whenever possible.
- Seek opportunities to grow skills and learn new tasks.

REQUIREMENTS

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- 2 year degree in IT related field or equivalent experience in IT
- Must already have CompTIA A+ certification
- Strongly prefer existing certifications with OEM laptop and desktop warranty repair
- Experience with warranty repair on OEM equipment and ability to demonstrate process familiarity
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Understanding of SLA driven performance requirements within vendor/client operations
- Microsoft Office Suite experience (eg Excel)
- Knowledge and experience using process improvement tools
- Experience with help desk, IMAC activities, and general deskside support of production as well as corporate end users
- Experienced with asset management processes
- Experience deploying assets as part of past rollout upgrade projects
- Well versed in ticketing system for tracking incidents
- Demonstrated past experience with collaboration tools
- Must present professionally with demeanor and appearance
- Disciplined individual capable of focusing on service delivery within the customer workspace
- Demonstrated a history of punctuality and a strong work ethic
- Must be able to work in a team environment
- Strong analytical skills
- Ability to handle multiple projects simultaneously
- Occasional project work scheduled for evenings/weekends
- Some local travel may be required
- Must live within 30-40 minutes of drive time for this location
- Must be able to lift 50 lbs.

*CompuCom supports Employment Equity and Diversity*