Field Service Technician

FIELD SERVICE TECHNICIAN MINNEAPOLIS, MN CONTRACT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

This will start as a project for two months and another month that could extend to full time employment continuing field dispatch support for these locations and others.

MUST BE FLEXIBLE WITH WORK HOURS AND ABLE TO WORK OT.

Candidate will perform service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support as needed.
- Primarily provides Tier 1occasionally performs Tier 3 level support.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- May involve use of problem management databases and help desk system.
- Ensures all systems work properly and equipment is packaged and transported correctly.
- Other duties as assigned.

QUALIFICATIONS:

- Requires 3+ years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- Ability to obtain A+ certification with 90 days of employment
- POS experience required
- MF Printer support a plus
- Lexmark/other printer support required and certifications a plus
- Retail Service and Self-Checkout Device experience preferred
- OEM certifications such as Lenovo, Dell, HP, Lexmark, etc.
- Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations

*MUST HAVE CLEAN DRIVING RECORD*

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.