Field Service Technician

FIELD SERVICE TECHNICIAN ALLENTOWN, PA CONTRACT OPPORTUNITY

*We re looking for Field Dispatch Tech Support to work for one of the fastest growing mobile companies in the world.*

RESPONSIBILITIES:

- Resolve break-fix, deskside, installation, move, add change tickets and perform assigned project work.
- Adhere to SLAs and the administration of tickets to ensure proper resolution of defined work, projects and requests.

QUALIFICATIONS:

- 2 years break-fix experience
- Experience with a trouble ticketing system (such as Remedy)
- Associates degree from an accredited technical institution (in some cases, experience may be applied in lieu of education)
- Obtain, within six months, certification on at least one PC platform, printer, or basic peripheral and to complete the A+ certification program
- Obtain, after the first six months, at least one additional certification per quarter
- Pass a certified test of installation, configuration, options, and training on two Disk Operating System (DOS), Macintosh Operating System (OS), or Windows-based software applications within a specific discipline
- Complete an orientation course in proper documentation procedure and meet the minimum level of competency outlined in the position description

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.