Field Service Technician

We're looking for a qualified Field Dispatch Support Tech for an excellent contract opportunity with one of the country's leading corporations! This candidate will be responsible for maintaining manufacturing systems, PCs and terminal server networks.

FUNCTIONS/RESPONSIBILITIES

- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with Datawarehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Must interface with corporate end users as well as engineering and management staff.

ESSENTIAL QUALIFICATIONS

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- Experience with warranty repair on OEM equipment and able to demonstrate process familiarity
- Microsoft Office Suite experience (eg Excel)
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Understanding of SLA driven performance requirements within vendor/client operations
- Knowledge and experience using process improvement tools
- Must be able to work in a team environment
- Strong analytical skills
- Ability to handle multiple projects simultaneously
- 2 year degree in IT related field or equivalent experience in IT
- Must be able to lift 50 lbs.

..*CompuCom supports Employment Equity and Diversity*