Field Service Technician

CompuCom is the leading IT outsourcing company seeking A+ Certified Service Technicians. Contact us today to find out why we are the employer of choice for contractors!

Under general supervision, the Technician in this role repairs, installs, and tests less complex computer system hardware or software.

OVERVIEW

- Performs service, repair and/or installation of computer products including system hardware, software, and PC's.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- May involve use of problem management databases and help desk system.

QUALIFICATIONS

- 1-2 years of Field Technician dispatch experience, high school diploma, technical training, or equivalent combination of education and technical experience
- A+ required
- CCNA, Network+ and/or PDI+ also strongly desired
- Networking and server break-fix experience
- Printer break-fix experience
- Desktop and laptop break-fix experience
- Driving role: must have valid driver's license and own vehicle

*CompuCom supports Employment Equity and Diversity*