Field Service Technician

SYSTEMS SUPPORT TECHNICIAN WITH SOFTWARE, HARDWARE, AND PRINTER EXPERIENCE NEEDED TO WORK FOR ONE OF AMERICA\'S TOP CORPORATIONS!

This candidate will work part of the time at the deployment center in New Berlin and part of the time at the client site in Pewaukee.

OVERVIEW

- Install business specific software
- FDA Audit Support for IT PC/Printer setup
- Wyse terminals- thin clients (60 units) - handle connection issues with Citrix
- Assist users with connecting to websites
- Network printer support/static IP addresses
- Specialty printers: label and rating plate printers including industry familiar non-standard client printers - configurations
- Advise management/site leads of any outages
- Communicate impacts and informing status and when it's back up and running
- Single Point of Contact for 60 PCs for asset life cycle activities including lease refreshes, customize admin privileges and specific applications to be installed
- Support of Desktop Coreload Applications. Windows XP and 7 Operating Systems a plus
- Familiarity with Macs a plus

Coordinate/Assist as Single Point of Contact for user and business groups to infrastructure teams - Assist to locate unmanaged PCs in the client environment
- Provide intermediate computer hardware and software installations
- Operate as a team member on technology rollouts and end-of-life swaps
- Work with vendors and end users to resolve network hardware/software issues
- Work with the designated telecom team to program extensions at end user desks
- Serve as a Subject Matter Expert for the On-Site Technical Support team and work regularly with Infrastructure and Application Owners to discuss unresolved incidents
- Provide input for internal programs, processes, and tools
- May conduct training programs designed to educate the organization's computer users about basic applications
- May participate in product evaluation, testing, and research of new technology
- Complete documentation provided by the customer to identify potential IT issues and/or document fixes
- Investigate system problems and provides solutions using specific product knowledge, system utilities, and operating environment
- Process timely and accurate information to ensure compliance with warranty requirements of vendors
- Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Organize data and prepares appropriate document for assignments.
- Represent in a professional and businesslike manner and communicate effectively with customers and associates

QUALIFICATIONS

- Position requires 2+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
- Awareness of ITIL Processes, A+ and OEM certifications required to be obtained within the first 6 months of hire
- Experience to provide day-to-day technical support to internal Wintel desktop systems software and hardware
- Ability to installs, configure and troubleshoot desktop systems, workstations, Servers and network issues in a heterogeneous environment
- Experience to maintain passwords, data integrity and file system security for the desktop environment
- Ability to work independently with little instruction on routine work and general instructions on new projects or assignments
- Basic Understanding of Office 2010
- Basic/intermediate/advanced knowledge of Windows based operating systems
- Ability to recognize deviation from accepted practice required
- Must have good oral and written communication skills to discuss technical issues with users, vendors and customers having diverse technical and business backgrounds
- Flexibility to be able to work between 7am - 6pm depending on the needs of the site