Field Service Engineer

Description
* The role of the Service Engineer is to provide support to a wide array of installed equipment at our client base and effectively implement technical and practical resolutions in line with business needs.
* They must also act as the primary escalation point for technical queries from the Service
* Desk to assist in resolving customer incidents.
* Customer Incident resolution may involve the use of diagnostics, as well as require that the individual provide in-person, on site hands-on support.
* Within this fast paced environment you would need to receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service.
* Working as part of a small and friendly team, it is essential that you have a positive attitude and are willing to travel both domestically and internationally. The ideal candidate will have good literacy and communication skills both over the phone and face to face with a high level of attention to detail and accuracy.
* The position would be suited to someone with an ability to learn things quickly and excels at a challenge.
* Language skills, particularly French speaking, would be of benefit.

Main Duties & Responsibilities
Duties may include:
* To provide administrative and logistic support in the generation of services or spare parts quotations
* Conduct on site high-end service support activities across the full range of serviceable equipment within the customer base.
* To improve existing service products and to develop new service product offerings to meet the customer demands within a dynamic industry.
* Oversee service escalations, including on site assistance when necessary.
* Ensure all information technology tools are utilised, understood and continuously improved to meet current and future needs of our customers.
* Provide high end technical support services to service repair centre when required.
* Use the appropriate IT tools and processes to communicate issues reported during a service visit or customer feedback.

Knowledge, Skills, Experience and Requirements
* Bachelor's degree/HND in Electro-mechanical engineering, Electrical Engineering
* Technology, Equivalent Military education or Associates Degree
* Basic troubleshooting, installation, maintenance and service repair needs on designated process equipment.
* Completing Preventative Maintenance and/or Field Modification activities according to protocol Instruction.
* Spare parts identification and management.
* Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in an accurate and timely manner.

Desired Characteristics

* Minimum 3 years + experience in the Biotechnology/Life Sciences industry with particular understanding/experience of Chromatography and membrane purification equipment strongly preferred.
* Experience with GMP and cGMP documentation requirements.
* Understanding of validation and FDA regulated environments.
* Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
* Strong IT skills.
* Knowledge in the application and use of Technical calibration and test instrumentation, for example, multimeters, oscilloscopes and RTD's.
* Proven ability to diagnose, support and issues with Analogue/digital control implementations.
* Experience of SCADA based Control Software and PLC control architecture.
* Fundamentals of the process system's application
* Working knowledge of Mechanics and mechanical process components, for example, diaphragm/rotary lobe pumps and pneumatically actuated valves.

Please note all applicants must be eligible to live and work in the UK.