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Fault Management Engineer
Eingestellt von Comvergent Limited
Gesuchte Skills: Engineer, Support
Projektbeschreibung
Fault Management Engineers Responsibilities include:
- Taking ownership of faults that require multi party coordination to include:
- Providing technical guidance to field engineers.
- Coordinating end to end testing between contributing parties.
- Ensuring that clear information is provided when trouble tickets are referred to other parties.
- Being available to advise 3rd parties when required
- Act as a first point of technical escalation for field engineers and service managers to include:
- Liaising with NSN onshore and offshore teams to ensure that action plans are appropriate.
- Escalating issues to service managers when appropriate.
- Liaising with/assisting 2nd and 3rd line technical support when required.
- Identifying training needs for field teams and other staff as appropriate to include:
- Providing ad hoc training to teams to improve fault clearance times as required.
- Provide guidance schematics to field engineers showing the different transmission topologies they could encounter.
- Provides technical input to ad hoc reports on SLA failures
- Provides updates to Operator Customer Care for service affecting outages
- Participates in 24x7 escalation rota
Please apply with your latest CV.
Projektdetails
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Einsatzort:
Reading, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges