Fares and Customer Benefits Manager

FARES AND CUSTOMER BENEFITS MANAGER

Highest level of security clearance required - BPSS (DS) - Baseline Personnel Security Standard (with a Disclosure Scotland)

Our public sector client requires a Fares and Customer Benefits Manager for an initial contract of 9 months based in London. This role will manage the relationship with the operator in relation to fares (regulation and pricing) and marketing franchise requirement and to provide expert advice on passenger revenue implications for changes to the Franchise.

KEY TASKS AND DELIVERABLES

- To review and access the proposed fares pricing policy each fares round. Undertaking due diligence and making recommendations, where necessary, where improvements could be made to achieve the Department's objectives
- To provide financial forecasts on the Departments passenger revenue budgets and actively manage the delivery of the budget
- To provide commercial advice on all aspects of passenger revenue and all matters relating to railway ticketing, ticket retailing, ticket retailing regulation, conditions of carriage and byelaws
- Work with senior stakeholders to define the strategy for one or more services

EXPERIENCE REQUIRED

- An experienced fares pricing manager and working with the railway pricing systems
- Able to use rail industry systems such as MOIRA and LENNON to analyse service or quality changes to access and present the impact on passenger revenue flows
- Able to retrieve, process and analyse complex numerical data, and present the analysis to colleagues with varying levels of knowledge and expertise

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.