Expert of Labor Relations: Manager Employee and Labor Relations

Expert of labor relations: Manager Employee and Labor Relations

Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich. We are excited to help you in your search. We focus on finding the best contracts for the best contractors.

For our client based in Solothurn, we are looking for an expert of labor relationships.

The Manager, Employee & Labor Relations (ER/LR) has overall responsibility to lead delivery of Employee Relations and Labor Relations Services and (if applicable) local HR services within a country or cluster of countries. They are responsible for the effective management of Employee Relations matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. They will provide Labor Relations expert consulting services to BU HR and Businesses (CBA administration and negotiation, LR procedures ). They will provide overall Labor Relations support throughout the collective bargaining process. They will drive proactive initiatives to increase ER/LR awareness with Managers & Employees and will support any ad hoc workforce events (M&A, Divestitures, etc.) requiring ER or LR involvement.
Additionally, they may be responsible to host all onsite HR Services within their country/countries for providing Employee Relations, Labor Relations, local Recruitment, HR Compliance and other identified onsite services for the local workforce.
The Manager, Employeeproviding guidance to management
-Knowledge of Employment and Labor Relations practices
-HR Domain experience as an HR Generalist/HR Business Partner or Recruiting
-Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
-Experience managing, planning and implementing projects and strategic change initiatives
-Detail-oriented (especially with regard to effectively managing employee relations issues and investigations)
-Proven success in establishing and managing a virtual team
-Influence leadership skills, in an indirect, Matrix-based, and virtual environment
-Enthusiastic team player with a strong drive to create a positive work environment
-Strong management skills; operates as a leader with understanding and appreciation for regional differences.
-Relationship management, coaching and collaboration skills.
-Analytical and strategic thinker
-Influence, negotiation and consultative skills
-Strong interpersonal, consultative and facilitation skills.
-Strong presentation skills; can speak across various forums and communicate to broad, diverse audience
-Strong MS Office and related talent management technology tools skills

Major Duties/Responsibilities

Approximate Percentage of Time: 35 %

-Manage cluster/country operational activities to achieve target key performance indicators, operational level agreements and service levels by executing resource planning to ensure availability of staff and support.
-Manage the operational plans to increase the effectiveness of services while improving the customer experience

o Employee Relations - Ensure timely and compliant handling of all Grievance and Discipline Requests. Coach & train managers and employees.

o Labor Relations: input and guidance on Labor Relations Strategy, preparation & negotiation of CBA within agreed parameters with BUHR, Business impact assessment, ad hoc Labor Relations consulting including for major workforce events (M assist with enrollment. Directs the operation of local work related to benefits and compensation, partnering with the Regional Total Rewards Lead to ensure that standard processes are followed

o Performance Management - Coach managers on managing performance issues

o Other HR Admin - Ensure timely and accurate handling of local administration work such as compliance administration and workforce data management

-Notify relevant COE, Global Policies team on regulatory changes
-Ensure workplace policies are current and in compliance with applicable local laws
-Support management of Grievance and Discipline requests requiring higher level knowledge and authority and/or interaction with 3rd Parties
-Build an external professional network to maintain an appropriate view of the workplace and marketplace

35 %

-Provide professional guidance to teams within the Cluster/Country.
-Effectively integrate new support requirements into the Cluster/Country as they are introduced by HR special projects and initiatives
-Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
-Maintain transparent communication channel with Regional HR Services leaders by summarizing and reporting on operational updates and issues to Regional Employee Relations andconstantly communicating performance with team and actively working to identify and implement interventions to maintain service standards.
-Utilize operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets.
-Implement continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

Other Duties & Responsibilities

-Stay current on country (countries) employment and labor practices
-Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
-Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/operational training and knowledge sharing activities for members of the team.
-Comply with and enforce standards for maintaining a confidential and sensitive work environment for team
-Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF's, M&A's, etc. at the cluster/country level

Whether this role is the right fit or you would like to see if there are others that do, our dedicated expert team is looking forward to hearing from you.

Good to know you!