Experienced System Administrator

1. DESCRIPTION OF TASKS

The services to be provided are at the level EXPERIENCED SYSTEM ADMINISTRATOR. The following tasks will be requested by the EEAS:

- Participate in the 3rd line support, Problem Management and on-call standby service;
- Follow-up of reported problems and escalated incidents
- Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment for HQ and Delegations;
- Interact with service owners, operations managers and service teams to have a holistic view on the service and advise as needed;
- MUST HAVE PACKAGING EXPERIENCE (SOFTWARE END POINT SUPPORT, OS DEPLOYMENT)
- Management of central monitoring infrastructure;
- Implementation of test environment and "Proof of Concept" (POC);
- Participation in training seminars for IT officers;
- Improve knowledge and competencies;
- Debugging and analysing of reported problems and escalated incidents;
- Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
- Assistance with roll-out of new ICT infrastructure projects;
- Operate in accordance with the defined ITIL processes and procedures;
- Preparation and test of new reference configurations (CRB) for any supported hardware;
- Integration and testing of new software versions, service packs and configuration changes;
- Intervention on ICT infrastructure (workstations, peripherals, etc);
- Perform patching and software deployments operations;
- ANY OTHER TASK RELATED TO MEETING THE REQUIREMENTS DESCRIBED IN ANNEX III TO THE TENDER SPECIFICATIONS AND IN PARTICULAR § 6.3.
- ITILv3 certification(s);
- Expertise in Client management and software deployment using LANDESK OR SIMILAR (installation, upgrading, patching);
- Proven experience in deploying and managing WINDOWS10 environments
- Excellent knowledge of MS Office products (2K10/13/16/365)
- Proven experience in managing GPOs, PKI, MDT, Bitlocker
- Excellent understanding of WINDOWS 7 client environment;
- Internet environnement administration (browsers, IIS, TCP/IP).
- Windows configuration
- Understanding of TCP/IP protocol and related services in a Windows Server environment (DNS, DHCP, WINS);
- Experience working with McAfee ePO server;
- Hardware environment interventions (PC, Server, PRINTERS and other peripherals, cabling, etc.);
- Scripting skills;
- Capable to communicate with end-users to give support on escalated incidents;
- Experience in automating OS deployments, reinstallations or migrations;
- Experience preparing and maintaining Reference Configuration PC image;
- Strong knowledge of LANDesk or similar for Client management for monitoring, alerting and reporting;
- Experience of App-V administration and maintenance, configuration and packaging;
- EXCELLENT VB/VBSCRIP AND POWERSHELL skills; Experience in automation/industrialisation of installation packages;
- Ability to write technical notes in English;
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working;
- Good communication skills ;
- Quick learning ability is required, being organized, versatile and a results-oriented team player;
- Experience in providing support for enterprise environment;
- Ability to cope with fast changing technologies and environments.
- Experience in knowledge transfer and competencies to the 2nd level support;
- Strong experience in improving operational processes through documentation and automation following ITIL methodology
- MINIMUM 2 TECHNICAL CERTIFICATIONS:
- MCTS: ADMINISTERING AND DEPLOYING SYSTEM CENTRE 2012+ CONFIGURATION MANAGER
- MCTS: MICROSOFT SYSTEM CENTRE OPERATIONS MANAGER 2007+
- ANY MS SERVER CERTIFICATION
- INSTALLING AND CONFIGURING WINDOWS 10
- MOUS: MICROSOFT OFFICE USER SPECIALIST