Exchange Support Engineer

EXCHANGE SUPPORT ENGINEER CHARLOTTE, NC 12 MONTH CONTRACT

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This person will be responsible for delivering high quality MS Exchange support for professional customers. The ideal candidate should have at least 3-5 years of experience with Exchange. This candidate should possess a solid working knowledge of enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge) and has expertise with Microsoft Exchange Server 2003/2007, Windows client, Windows Server, Active Directory, and mobile device technologies.

RESPONSIBILITIES:

- Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
- Utilize knowledge of the customer environment to resolve issues in a timely manner.
- Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
- Work with Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and management.
- Execute formal post-mortem process on closure of critical issues.
- Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

REQUIRED SKILLS:

- 3-5 years of experience with Exchange
- Solid working knowledge of enterprise messaging administrative concepts
- Expertise with Microsoft Exchange Server 2003/2007, Windows client, Windows Server, Active Directory, and mobile device technologies
- Strong troubleshooting skills
- Good customer support skills via phone

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.