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Entry Level Service Desk Analyst
Eingestellt von Talent International
Gesuchte Skills: Support, Network
Projektbeschreibung
- Support IT systems & infrastructure by resolving problems and carrying out routine changes.
- Answering calls from customers, and keeping customers fully informed of incidents and changes relevant to them.
- Providing regular information to customers regarding IT related issues.
- User Administration - creation, amendment, deletion and management of user accounts on the network and business applications.
- Resolving IT problems and communicating progress.
ESSENTIAL
- Strong Customer Focus: Ability to empathise with customers, build rapport and be determined to resolve problems and take end to end ownership of issues.
- Proven experience in a customer service role.
- Self Management: Ability to organise time effectively and punctually thereby meeting the demanding needs of the customer base.
- Adaptability and Flexibility: willingness to change plans at short notice to deal with urgent issues.
- Communication: effective listening and communication skills. Incumbent must be prepared to communicate first & frequently, maintaining an excellent phone manner and an ability to calmly work through problems with customers at all times.
- IT Skills: proven experience assisting with personal computers, printers, scanners, Microsoft Office & Microsoft Outlook.
Projektdetails
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Einsatzort:
Sydney, Australien
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges