Enterprise Service Desk Specialist Job

ENTERPRISE SERVICE DESK SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in Quantico, VA.

THIS IS POTENTIALLY SHIFT WORK

TOP SKILLS SHOULD YOU POSSESS:

- Security+ Cert (A+, Network+, TICSA, SSCP are minimum but Navy-Marine Corps Account Training uses Security+ as Minimum)
- ITILv3 Foundations Cert

WHAT YOU'LL BE DOING:

- High school Diploma or General Equivalency Diploma (GED)
- Five to nine (5-9) years of experience required with at least four (4) years of experience using Remedy.
- Certified in accordance with DODD 8570.1 Information Assurance Technician I. Certification required in Information Technology Infrastructure Library (ITIL) version 3 Foundation.
- Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
- Develop scripts, analyze tailored reports, review and correlate audits, conduct Tier 1 and higher tiered analysis in response to Service Desk escalation
- Monitor tickets to correlate events and incidents for maintaining overall required levels of performance of Information Technology Services.
- Perform patching of ticket management system and perform Remedy System Administration.

WHAT ARE YOU WAITING FOR? APPLY NOW

RECRUITER: Michael Calleri

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2

J2WVETJOB J2WYOHFED

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Enterprise: IT & Telecom