Engineer Case Investigation and Resolution (m/f/d)

REFERENCE NUMBER:

414907/1

MY DUTIES:

-Full accountability for the timely management and resolution of individual cases (inquiries, complaints, safety critical and reportable complaints) according to Regulatory and Quality system requirements
-Apply troubleshooting and problem solving methodology and draws conclusions on individual cases
-Perform investigations of returned customer products
-Collaborate with interfaces such as Production, Research and Development, Product Management, Customer Support Centers
-Assume responsibility for providing information from cases in order to update product documentation
-Represent and communicate results of individual cases in interfacing meetings
-Contribute to the lab organization, maintenance, and planning

MY QUALIFICATIONS:

-Experience in case handling and/ or medical devices is beneficial
-Technical orientation, ability to learn new and complex systems and technologies quickly
-Degree in engineering, sciences or related field is preferred
-Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
-Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences
-English: Advanced / German: Good

MY BENEFITS:

-A very renowned company

PROJECT INFORMATION:

REMUNERATION DETAILS :

ABOUT HAYS:

With over 15 years of experience in the pharmaceutical industry, biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated professionals looking to develop themselves professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Yves Fabien Deschamps

Reference number
414907/1

Contact
E-Mail: [email protected]