Ecommerce Support Analyst

Yoh has a contract opportunity for an ECOMMERCE SUPPORT ANALYST to join our client in Bothell, WA for a multi- year project.

JOB RESPONSIBILITIES:
- Analyze and use SQL query skills to analyze, troubleshoot and correct data issues.
- Use innovative approaches to better serve the customer and improve processes. This is an environment where job requirements, technical knowledge, approaches and priorities change rapidly. Demonstrate how you independently handle a variety of responsibilities simultaneously and are able to prioritize those tasks.
- Analyze, troubleshoot and correct Premier production issues and respond to customer escalations.
- Identify and communicate bugs/issues that affect the teams before releases.
- Communicate P outages to the Sales Teams
- Assist customers with connecting their internal procurement systems to the online experience
- During releases, verify the fixed tickets as well determine new issues related to the new code
- Resolve issues with orders that did not get shipped to the customer
- Resolve billing and reporting issues within eBill as well as educate other teams on existing functionality
- Additional responsibilities on a less frequent basis may include, reporting, fraud prevention and enhancing current processes to help the team become more efficient.

JOB QUALIFICATIONS:
- Two (2) plus years of experience in an eCommerce or IT related environment
- Solid understanding of computers and applications (Microsoft Office '07)
- Strong Customer Service/People Skills
- Ability to Multi-task
- Maintain customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations.
- Research and respond to customer inquiries regarding profiles, functionality visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECHJ2WBRSEA

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SFSF: INFOTECH