Ecommerce Business Analyst (Agile) - London Contracts

eCommerce Business Analyst (Agile) - 6 months contracts

Agile eCommerce Business Analyst - Hybris, ATG, Multi-Channel Retail, Omni-Channel, B2C, Agile - London or Reading

Responsible for engaging with customers on their eCommerce projects to understand their requirements and translate them into use cases and functionality requirements.

Key Responsibilities

Working with customers to understand their eCommerce solution requirements
Matching core software capabilities with requirements
Understanding key use cases and user experience requirements and translating them into well defined requirements
Single point of contact for customer issues/queries
Maintaining effective communications between customer and project team(s)
Education level Higher education or degree in relevant subject preferred

Key Skills

Excellent written and oral communication
Excellent Customer Engagement capabilities
Domain knowledge and expertise in Retail
Highly organized with a meticulous attention to detail
Professional and courteous

Experience required

3+ years experience of working in a busy, eCommerce IT organisation
Multichannel business process experience with eCommerce retailers preferred
2+ years experience with a software house and solutions development and integrations
Experience with running workshops to define requirements and use cases
Ability to describe complex business process issues at varying levels dependent on the audience, using formal business process mapping techniques
Proven business analysis and consultative skills
Good understanding of the principles of analysing and anticipating sources of risk
Ability to deliver detailed functional specifications to solve customer issues and meet customer business requirements
Proven track record in Senior Management/CXO communication influence

Experience desired

Experience in a customer-facing hybris, ATG, Websphere Commerce, Magento, Endeca or eCommerce development environment would be advantageous
Exposure/experience to projects involving any of the below would be an advantage:
Projects delivered using Agile and Jira as a tool to manage them
Projects involving integration to Order fulfillment, Warehouse management, Payment Service Provider or CRM systems