Dynamics CRM - System Trainer - Bank

Systems trainer and Expert with Dynamics CRM needed for Global Banking Organisation. The role will include requirements gathering, functional specification, data analysis, some design, supporting SITand assistance with the preparation, execution and co-ordination of system rollout. The successful applicant will report to the Project Manager and will need to establish strong relationships with the business stakeholders. The project timelines are demanding and require agility in managing scope creep, which must be tightly controlled to support the delivery plan. This role will have the following major duties and responsibilities:1.Requirements definition, analysis and some design (in conjunction with the Development team)2.Working closely with the business evolving the system3.Supporting testing (SIT & UAT)4.Creation of training material & training of champion users KEY SKILLS 1.Some experience in large financial institution projects (advantageous)2.Proven delivery track record within a fast paced corporate environment 3.Exceptional attention to detail 4.Experienced in writing business & technical documentation and user manuals 5.Excellent communication skills (i.e. confident, succinct, eloquent and clear) in documentation, via e-mails, telephoneparticularly in assisting others to visualise the ideas being expressed 6.Strong problem solving and influencing skills 7.A can do attitude willingness to accept challenges and innovative approaches 8.Strong ownership of work ability to drive issues pro-actively and pragmatically to a satisfactory conclusion 9. Proven ability to work with demanding stakeholders at all levels and manage conflicts pro-actively 10.Excellent understanding of MS Dynamics CRM (v2011 a must, v4 an advantage) functionality, including: -a.Experience of the solution in case management implementations -b.Entity, relationship, view and form configuration -c.Use of workflow and dialogs to an advanced level, including use of queues -d.Sound knowledge of security including roles, privileges, teams, sharing and field level security implementation -e.Knowledge of how to use (not necessarily write) form script and ribbon customisations -f.A good understanding of how and why custom plug-ins and workflow activities would be used Please respond immediately if you are interested.

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