[dutch Speaking]senior CS Core Support Engineer

JOB RESPONSIBILITIES:

SENIOR CS CORE:

- Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process
- Support GNOC in Resolve problems in root cause analysis and implement changes for CS CORE elements
- Maintain contact with all national and international roaming partners.
- Responsible for operational acceptance new systems/applications in her/his domain
- Responsible for the continuous performance of applications/systems by supporting performance management process with Transport & IP domain/element specific investigations
- Responsible for operational acceptance new systems/applications
- Advices management in improvement proposals
- Support and manage improve projects
- Coordination of tasks
- Knowledge share within GNOC (WIKI updates, documenting workarounds, working procedures)
- When needed creates operational procedures for incident and problem management for in GNOC departments
- Reports/presents progress reports on above topics
- Responsible for assessing, validating and accepting of the Quality of new releases, new features, new network elements etc. and their impact on the Quality the network.
- Define acceptance criteria and perform acceptance of new network elements and services integrated in live environment within projects
- Improve the KPI to achieve KPI SLA ( internal/external)
- Monitor network and system performance.
- Pro-actively provide input for capacity and performance planning processes
- Proactively detects performance trends, identify reasons and propose corrective solutions
- Proactively takes actions meant to contribute the network perception improvement
- Provide on request the expertise and adequate support on customer driven RFI&RFQ processeswe welcome applicants from all backgrounds.