Dutch Speaking Programme Manager

Proteus Europe is searching for a Dutch Speaking Programme Manager for our client based in Mechelen, Belgium

Our Client:-

Our end client is acvtive in the telecom sector.

Your New role:-

Currently, some companies aren't having physical connection (dropcables in the street, that are installed by technicians) Telenet is there for launching a project (Neon) where free services are offered to put these connections in place. Each month there are approximately 200 requests to be handled.

The Neon Lead supervises and directs the project and is in direct contact with clients (companies), the internal technical team (that get the requests in and book the appointments) and external partners.

He/she analyses, guides and manages the project and does the reporting. On a daily base, he/she looks at the input of the technical team and adjusts if necessary. (the team exists of +/- 15 individuals)

The neon lead controls and actively participates in the end-to-end neon process.

He/she will be responsible for

- Ensuring proper neon inflow
- Control the outbound sales activities i.f.o. the neon marketing campaigns
- Drive sales in the regions with a high neon potential
- Be a SPOC for/coach all departments that may generate inflow for neon
- Aligning the neon inflow with CI
- Validate new customer requests i.f.o. the neon criteria
- Align the request inflow versus the CI capacity
- Managing all activities and interactions between the sales and the technical teams
- Manage the neon project budget and timing (business case)
- Analyze KPIs and adjust the end-to-end process (intake and infrastructure) when necessary
- Handling exceptions (eg. due to catsap errors in the system)
- Communicate with sales and customers
- Validate investments that go beyond the neon scope
- Start-up and follow-up alternative process (long terminal/Nexus)

Your Skills and experience:-

- Effective descision making
- Planning
- Excel and analytics
- Customer communications
- Coaching
- Experience in reporting
- Dealing with technical vers commercial teams

Desirable Skills:-

Candidate needs to be very communicative

Proteus Europe operates in partnership with our candidates by building strong and lasting  relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.

If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.