Director of Technology Information Architecture and Security

WE\'RE LOOKING FOR A HIGHLY PROFESSIONAL, PERSONABLE CANDIDATE TO LEAD THE PLANNING, DEVELOPMENT, IMPLEMENTATION, MAINTENANCE, AND SUPPORT OF TECHNOLOGY INFRASTRUCTURE, HELP DESK, AND SECURITY INITIATIVES. Must have depth of technical knowledge AND the ability to network and build relationships with very high-level stakeholders.

Candidates must understand Information Security as it relates to policy and business continuance planning, and privacy planning. Experience with audit related tasks, infrastructure planning, and/or delivery is also needed. There may be some supervisory duties in the Network System Admin arena.

Responsibilities:
Plan, Direct and Manage the Daily Operations of the Infrastructure Department:

- Supervise Technology Team members, vendors and outside consultants
- Advise and establish policies and procedures
- Develop and meet department expense and budget requirements
- Collaborate with technology stakeholders to implement information technology solutions that are cost effective and enable the corporation to achieve its business goals and objectives

Oversee All Aspects of Technology Infrastructure:

- Develop recommendations and supervise the selection, implementation and support of data, voice transmission, and processing technology, including networks, computer hardware, systems software telephony, Internet access, and office technology used by the client
- Provide technical guidance and manage activities of infrastructure team in support of new technology related projects
- Provide project management for infrastructure related projects utilizing Project Management tools and procedures

Manage IT Security Policies and Practices:

- Determine the applicability of current regulations and best practices; develop, implement and enforce Technology security policies and procedures
- Develop, implement and maintain Business Continuity, and Privacy and Security plans, processes, and documentation
- Manage interactions with third party auditors regarding security and privacy issues

Systems Administration:

- Direct and as necessary, perform day-to-day operations and administration of technical infrastructure, including Servers, Firewalls, Switches, Routers, remote access devices and other technologies as required
- Manage technical resources and perform hands on assistance as necessary in the troubleshooting and resolution of hardware, software, and connectivity issues in the technical infrastructure supporting the client's operations

Technical Support:

- Lead first, second and third-tier support of systems and applications including deployment, operations, administration, maintenance and enhancements

Vendor Relationship Management:

- Identify and procure products, services and technology to support technology operations
- Manage relationships with technology vendors, including RFQs, RFPs, contracts and NDA negotiations, performance, payment and licensing issues

CORE COMPETENCIES:

- Achievement Orientation
- Impact and Influence
- Drive and Initiative
- Learning Agility
- Teamwork and Cooperation
- Organizational Awareness
- Problem Solving

QUALIFICATIONS:

- Bachelor's degree in Information Systems, Business or computer related field, or equivalent combination of education and experience
- Minimum of ten (10) years of progressively responsible, related experience with data and voice communications technology, and desktop hardware and software implementation and support
- Strong knowledge of and experience with multiple operating systems and Servers, including Windows and Linux, SQL Server, IIS, SharePoint and Exchange
- Extensive knowledge of MS Active Directory
- Knowledge of and experience with Firewalls, Routers, IDS/IPS, DLD/DLP, Switches and other networking devices
- Exceptional project management and organizational skills with proven ability to keep track of, prioritize, and report status of multiple projects
- Experience performance analysis, failure mode analysis and remediation processes
- Demonstrated experience supporting information security and risk management processes
- Demonstrated progressive experience supervising and managing IT technicians, engineers, vendors and consultants
- Demonstrated ability to provide excellent customer service and to analyze service statistics to develop tactical and strategic improvement recommendations
- Knowledge of and experience with three-tiered application architecture management
- Ability to work effectively, both independently as well as a member of a team
- Highly professional written and verbal communication skills with the ability to translate complex technical information to a non-technical audience
- Proficiency with failure, backup and recovery processes
- Proven ability to work with changing requirements and priorities
- Ability to meet aggressive deadlines while maintaining high standards of customer service
- Ability to provide excellent customer service to Member Firms, Carriers and internal team members
- Ability to be available for afterhours support and weekend work
- MODERATE TRAVEL REQUIRED (UP TO 15%)
- ON-CALL 7X24 FOR SELECTED PROBLEM TYPES