Digital User Researcher x 3

My Central Government Health client is looking for 3 User Researchers to help them better understand their user needs for agile web based services across the UK.

Responsibilities;
*Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment.
*Use findings of user data to work closely with designers and analysts to iterate the developing service.
*Manage business relations with usability and market research agencies to support necessary research processes.
*Utilise a variety of user testing methodologies to build a clear picture of Dental Services user needs;
*Working with the business and other Business Analyst contractors to overlay this user insight over existing services and to help inform the re-design of these services in the future;
*Use analytical and problem solving skills to develop recommendations based on quantitative and qualitative evidence;
*Explain user needs to the business;
*Work with data, from gathering and analysis through to design and presentation.

Essential Experience
*Taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues;
*Managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals;
*Working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances;
*Quantitative research methodologies.
*Proven experience of gathering user requirements for web based services;
*managing, executing and analysing usability test and research sessions; working in an agile development environment with User Experience teams, designers and developers to create new digital products and services;
*Audience modelling and developing design personas.
*Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
*Experience across web content, tools and transactional services, especially those with complex user journeys.
*Experience within a research and digital environment.

If you would like to work within an organisation dedicated to improving the quality of health care across the UK and have the relevant skills and experience, please send your CV over ASAP!

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Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.