Digital Communications & Social Media Manager/Pharma

Our client, one of the biggest pharmaceutical companies based in Basel, is looking for a DIGITAL COMMUNICATIONS & SOCIAL MEDIA MANAGER who has PROFOUND EXPERIENCE in customer service, SOCIAL COMMUNITY MANAGEMENT,external-facing public relations or ONLINE MARKETING EVENTS

This is a contracting role planned to start ASAP until the end of August 2017 with extension opportunities.

Are you a DIGITAL COMMUNICATIONS MANAGER or a Social Media Engagement Specialist who has experience with HEALTHCARE/PHARMA DIGITAL INFLUENCERS as well as with BUSINESS MEDIA within STRATEGIC PHARMACEUTICAL MARKETS and currently looking for you next project?

If so, please have a look at the opportunity we can offer you:

Tasks

- Helps maintain an enterprise rapid response system for group social media channels including monitoring, tracking, internal triaging, approval and publishing processes for social engagement on Corporate social media channels.
- Works with agency on 24/7 Adverse Event/Product Technical Complaint monitoring and reporting processes.
- Serve as front-facing point of contact for external customers' to help guide them to the appropriate internal resources or information.
- Liaises daily with an internal network of social media specialists and subject matter contacts to draft, approve and publish timely social replies.
- Provides live social media event support in partnership to help support social channels and content.
- Leverages enterprise social media content management system and other tools/technologies to most effectively community manage social channels.
- Works with the team to support ad hoc campaign engagement/response plans.
- Complies with governance requirements for web and relevant policies and procedures.

Ideal Profile:

- UNIVERSITY DEGREE IN ONLINE/DIGITAL MARKETING will be highly desirable
- 5 years of experience in customer service, social community management, external-facing public relations or online marketing events is preferred
- TRACK RECORD IN USING DIGITAL/SOCIAL MEDIA BUILDING and MANAGING BRAND/CORPORATE REPUTATION, ISSUES, ENGAGING CUSTOMERS/PATIENTS or other constituents to drive measurable results
- Ability to problem solve and think quickly on your feet
- STRONG PEOPLE AND COMMUNICATION SKILLS
- Experience within a healthcare or Pharmaceutical environment (incl. the interaction with pharma digital influencers)
- Fluency in English, written and verbal and other language skills like Spanish and Portuguese will be preferred

If you match the above skill set and are interested in this position, I look forward to receiving your application via this website.

Please note, we can only consider EU/CH candidates or those with a valid work permit for Switzerland.