Desktop Technician

WE ARE LOOKING FOR A DESKTOP ENGINEER WITH STRONG EXPERIENCE IN SCCM 2007 AND SCCM 2012 AS WELL AS Active Directory EXPERTISE. MUST HAVE GOOD UNDERSTANDING OF DESKTOP SUPPORT AND SERVICES AND IMAGE DEPLOYMENT USING MICROSOFT TOOLS.

SUMMARY:

- Research, design, develop, and test computer or computer-related equipment.
- Responsible for supervising the manufacturing and installation of computer or computer-related equipment.
- Update knowledge and skills to keep up with rapid advancements in computer technology.
- Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analysing test data.
- Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
- Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
- Analyze user needs and recommend appropriate hardware.

QUALIFICATIONS:

- Bachelor's degree in computer science or related field or equivalent training/education required
- 5 to 7 years customer service related experience required
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software
- SCCM experience, 2007 and 2012 versions
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Ability to work independently and manage one's time
- Basic mentoring skills necessary to provide support and constructive performance feedback

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