Desktop Support Tech

DESKTOP SUPPORT TECH HOUSTON, TX 6 MONTH CONTRACT

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

The team provides various IT support services to the company's facility in Houston, TX.

LEVEL 1 AND 2 SUPPORT INCLUDING BUT NOT LIMITED TO:

- Deskside support service per pre-defined/location specific service process
- Video conferencing end user support and meeting setup
- Management of workflow and service request through Remedy call ticketing system
- Imaging/Re-Imaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- Hardware and Software upgrades
- Performance of IT support duties as defined by the appropriate team lead
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Facilitates communication with customers, CVX partners, and vendors
- Support and assist colleagues; commit to and be accountable for overall group success
- Work with other support groups and vendors to provide seamless support to customers
- Monitoring and addressing reliability and performance issues
- Development of creative solutions and assessing risks/benefits
- Development of strategies for resolving them and preventing future occurrences
- Work with 3rd level support group to assist with application design/development/upgrade testing and implementation
- Addressing compliance with applicable IP Policies, Standards and Technical Controls
- Keeping abreast of and understand IP policies, standards and technical controls and compliance process
- Documentation of supported system and application procedures and processes
- Keeping abreast of technology changes and operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs
- Participation in Change Management Process (scheduled outages)
- Occasional after-hours and weekend support required

SKILL AND EXPERIENCE REQUIREMENTS:

- 5+ years IT work experience preferred
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred, but not required)
- Experience working in a wireless network environment
- Working knowledge of troubleshooting ticketing systems such as Remedy
- Working knowledge of troubleshooting Video Conference systems Tandberg, IOCom a plus
- Must be customer focused and have effective productivity/work output
- Must be a team player and able to work with minimal supervision
- Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science preferred
- Lean Sigma experience a plus
- A certain degree of creativity and latitude required

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.