Desktop Support Specialist - Secret Clearance

Yoh has a contract opportunity for a SECRET CLEARED - DESKTOP SUPPORT SPECIALIST to join our client in Newport, Rhode Island.

POSSESSION OF OR THE ABILITY TO OBTAIN A DOD SECRET SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

JOB RESPONSIBILITIES:

- Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
- Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities.
- Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution.
- Follow government procedural guidelines, and respond to and resolve inquiries and concerns.
- Assist technical leads to research problems.
- Escalate unresolved problems to expedite resolution.
- Activate and unlock user accounts.
- Handle incoming customer calls.
- Gather information about the customer's problem.
- Create a ticket for all customer inquiries.
- Perform troubleshooting and problem resolution.
- Communicate resolution to customer.
- Perform problem resolution follow-up.
- Provide first-level and second level user administration support.

JOB QUALIFICATIONS:

- A+ cert and Security+ cert are required within 60 days of start.
- Experience with troubleshooting hardware and software on Dell/HP laptops, desktops, Xerox/HP network/desktop printers, installing peripherals (BB's, scanners, printers etc), working with a ticketing system (Remedy and SM7), working in a team and individual environment, working with the highest ranking Navy and Marine Corps officers and Gov customers.
- Ability to learn by on the job training, shadowing current employees and retaining what is taught.
- Also able to be flexible with processes and procedures that are always changing. Some on call work will be required on occasion.
- Candidates must have technical computer, printer and general software repair experience (A+ certified is a plus).
- Face to face customer support is required with remote troubleshooting experience.
- DOD SECRET CLEARANCE IS REQUIRED.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

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YFS/Aviation: IT & Telecom