Desktop Support Engineer - Fluent French Speaking

THE DESK SITE SUPPORT ENGINEER (FLUENT FRENCH SPEAKING IS MUST) performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end document processors at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair. He/she achieves the productivity metrics associated with their position. 

KEY RESPONSIBILITIES

- Position may perform activities in a directed workforce environment handling DTS and Legacy calls on a wide range of equipment.
- Takes routine service calls and performs basic installations
- Provides hardware break-fix, troubleshooting, hardware component replacement
- Supports low-end document processing products
- Performs installs, moves, adds and changes in a client environment
- May provide basic deskside support of personal computers and associated software.
- Handles basic, non-complex products and/or problems
- Maintains a high degree of professionalism in actions, demeanor and dress. 
- Insures customer satisfaction throughout the service delivery transaction.

KNOWLEDGE AND QUALIFICATIONS

- Optional OEM certifications (Dell, Fujitsu, HP, etc.), other certifications and/or training as required
- General knowledge of desktop hardware and software including working knowledge of Microsoft applications
- Basic troubleshooting and repair ability
- Ability to test PC, Servers and associated peripherals and/or low end document processor products
- Ability to resolve very basic/non-complex problems as required.
- Basic mechanical skills and understanding of electro static discharge (ESD) procedures