Desktop Support Engineer

DESKTOP SUPPORT ENGINEER

SKILLS: MS Exchange, Active Directory, Windows, excellent customer service skills

SUMMARY:

The Desktop Support Engineer shall be responsible for all aspects of the Firm's information technology and systems as it relates to IT infrastructure development, maintenance, and user support.

RESPONSIBILITIES:

- Assumes the responsibility for the operation and maintenance of all computers used in the law office
- Installs, maintains and provides ongoing support of network software (Backup utilities, Microsoft Office Suite, time entry system and network database management systems such as Orion, CAT, etc.); troubleshoots and resolves network hardware/software and document problems; receives and responds to all Help Desk calls in a timely manner
- Aids in installing, maintaining, upgrading, and documenting all LAN/WAN hardware and software systems including Servers, bridges, Routers, concentrators, hubs, hosts, network adapters, printers and print Servers, cabling, operating systems, diagnostic software, communications/telecommunications systems and backup hardware/software in compliance with firm and industry standards
- Relocates and changes computer equipment as it becomes necessary; repairs hardware within limits of ability; coordinates other repairs as expeditiously and economically as possible with the aid of outside service groups
- Ensures accurate system information for all Servers, e-mail systems, communications systems and network management tools
- Ensures optimization of disk space and LAN performance based on system standards using network management utilities and tools
- Keeps users informed of network procedures and policies regarding PC and network use in a shared electronic environment
- Maintains accurate records of network hardware and software, and network maintenance
- Works with Firm Administrator and firms IT Vendor to develop and execute project management plans to achieve desired time lines as systems and programs are selected, purchased, installed, enhanced or further developed
- Insures automated systems are controlled and monitored
- Guides the appropriate controls over use, storage and archiving of information to ensure protection of data and system files; performs daily, weekly and monthly backups and ensures off-site storage of critical data; maintains tape or disk libraries
- Meets with Firm Administrator and other management as appropriate to determine software requirements
- Represents the firm with automated systems vendors and consultants
- Keeps laptops in working order, and maintains the laptop inventory
- Install and configure relevant network components to ensure SQL database access as well as database consistency and integrity
- Respond to and resolve SQL database access and performance issues
- Monitor, optimize, and allocate physical SQL data storage for database systems

QUALIFICATIONS:

- Thorough knowledge of current software applications (ie VMWare 5.1, Exchange 2007/2010/2013, Office 2007/2010, iManage Document Management, and Litigation Support and Legal Case Management systems), complex automated information systems management, PC hardware, and PC-based distributed processing, normally acquired through a Bachelor's degree in MIS, computer science or business administration, certified coursework or the equivalent
- Two years of progressively responsible work experience with PC-based legal or professional services firm/organization in order to gain experience in resolving complex computer problems
- Ability to rapidly recognize and solve problems, analyze issues, establish priorities, anticipate consequences, make decisions and initiate action in order to maintain the firm's systems
- Ability to communicate complex systems information and ideas effectively and efficiently to attorneys, managers and staff - often with minimal preparation
- Ability to demonstrate good organizational skills including record keeping, data collection and system information
- Ability to transport, install and maintain electronic data-processing equipment such as micro-computers, Laser printers, modems, and wiring panels, including component (circuit board, disk drive, power supply) installation. This requires occasional transportation of devices in excess of 70 pounds and lying, stooping and bending in order to fully install various pieces of equipment
- Comprehensive system understanding of word processors, spreadsheets, Windows, software utilities, memory managers and on-line search services such as Westlaw and Lexis
- Interpersonal skills necessary in order to maintain effective relationships with partners, attorneys and staff in person, by e-mail and telephone to provide information with ordinary courtesy and tact
- Ability to demonstrate extensive knowledge of information processing with diverse, changing applications
- Demonstrates expert knowledge of server, desktop and laptop computer operations; detailed understanding of memory and hard drive interaction with installed adapters at both the server level and PC level
- Ability to demonstrate familiarity with LAN/WAN and computer networks. Complete understanding of networking principles and the application of local and wide area network protocols/topology
- Work occasionally requires a high level of mental effort and strain when performing essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions and stressed attorneys and staff
- Ability to travel to local office locations via private conveyance to manage the law office's technology systems
- Work frequently requires more than 40 hours per week to perform the essential duties of the position

BENEFITS:

As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.