Desktop Support Analyst Level II Job

HELP DESK ANALYST needed for a CONTRACT opportunity with Yoh's client located in Norristown, PA.

TOP SKILLS SHOULD YOU POSSESS:

- MS Windows 7
- Office 2010
- A+ and/or Microsoft Certification

WHAT YOU'LL BE DOING:

- Supporting Microsoft Windows 7 and Office 2010 products along with an understanding of virtual private network (VPN) technologies.
- Installation, configuration and the implementation of applications and deployment of laptops and desktops.
- Track and manage a problem ticket queue while upholding response and resolution service level agreements.
- Provide detailed documentation within the incident/problem ticket regarding the solutions tested, approved and implemented.
- Diagnose Windows 7 problems at the registry level and apply the proper edits or corrections to resolve the problem.
- Perform Break/Fix on all computer hardware.
- Troubleshoot end user issues including software and hardware issues.
- Administer the best course of action for a timely and cost-effective solution.
- Communicate with the clients and leadership for providing updates to problem tickets.
- Work individually or with cross function teams on small to mid-size projects.
- Solve technical issues in a professional manner and explain solutions to a wide range of clients.
- Follow complex procedures and protocols as outlined by Senior Management.
- Continual process improvement.

WHAT YOU NEED TO BRING TO THE TABLE:

- A minimum of three to five (3-5) years of experience as a computer system professional.
- Current A+ and/or one Microsoft certification preferred.
- Experience supporting Microsoft Windows 7 environment.
- Previous experience with tracking issues using a central incident management application.
- Experience troubleshooting software and hardware on Microsoft Windows based systems in a SLA driven support environment.
- Work with vendors for resolving complex issues.
- Excellent customer service skills.
- Strong analytical and organizational skills.
- Carry out assigned tasks with a professional demeanor reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem solving abilities.
- Self-starter that works well in a team environment.

WHAT ARE YOU WAITING FOR? APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

TAX TERM: CON_W2J2WNWIT

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Enterprise: IT & Telecom