Desktop Support Analyst

Roc Search's Client is currently recruiting for a Desktop Support Analyst based in Leuven, Belgium for a contract opportunity.

Job location: LEUVEN, BELGIUM

Job Type: Contract

Duration: 12 months

Rate: €150 daily

Start Date: ASAP

LANGUAGE SKILLS: DUTCH AND ENGLISH

Requirements:

- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire life cycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

Skills required:

- Knowledge and experience on windows 7 OS
- Onsite support experience
- Should have good expertise on EUC tools, remote support tools, MS Office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

Please contact Cherise Yau at Roc Search or email an up to date CV to (see below) for immediate consideration.

As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.