Desktop Support Analyst

SUMMARY

My highly successful, market leading and rapidly growing FMCG client require a Desktop Support Analyst to support their ambitious growth plans!

This role will require travel between London Based HQ, Milton Keynes and Birmingham

CLIENT DETAILS

Highly successful FMCG Business with a growing manufacturing base and plans to rapidly expand products and personnel.

DESCRIPTION

The Desktop Support Analyst will be required to complete the following Role/Duties:

- Handle first point escalation for all technical and process issues across several sites.
- Ensure proper communication and quick resolution of issues.
- Plan and schedule changes, coordinating with different stakeholders.
- Perform RCA for major incidents, resolving the root of the issue.
- Suggest/implement improved ways of working (new software and hardware opportunities)
- Follow quality/security process defined for the engagement.
- Hardware troubleshooting and vendor coordination
- Participate in business meetings with various stake holders on a need basis
- Travel to manufacturing sites as required

PROFILE

To be successful within this Desktop Support Analyst role the right candidate will need the following demonstrable experience:

Essential Skills

- MS Active Directory
- Windows 7/8
- MS Office suite
- LAN & WAN networking
- Knowledge of Windows Server 2008
- Knowledge of MS Exchange 2010

Desirable Skills

- VDI infrastructure
- IaaS
- IP Telephony
- SCOM/SCCM
- ITIL Service Desk
- MS SQL Server
- SharePoint

JOB OFFER

This role will require travel between the London Based HQ, Milton Keynes and Birmingham

National FMCG