Desktop Support Agent (m/f)

- OSS Desktop Support Agent provides Desktop support to trading floor/ middle office and back office functions.
- Provide IT break fix and IT request services
- Second level support for MS Office suite of applications and Outlook, Avistar, Lync
- Blackberry troubleshooting and support
- Deploy workstations for Trade floor clients
- Liaison with the Engineering Team for build specific issues for desktops and laptops
- Escalation of issues/ problems to appropriate owners/ teams
- Ticket queue monitoring and management
- Application support and troubleshooting
- Goods received process co-ordination
- Third party vendor management, overseeing IMAC deliveries
- Occasional out of hours and weekend work
- Ad-Hoc local project related activities
- Participation in regional/global/local initiatives
- Ensure all work activities adhere to the client’s policies and procedures
- Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering
- Remote support for Satellite office
- Inventory management, maintenance and support (i.e. Isolation testing, Periodic readiness check)
- Site power down / up support activities
- Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)
- Five plus years in face to face I.T. desktop support, preferably in a large organization
- Experience supporting an Investment Bank highly desirable
- Windows 7 / XP
- MS Office 2003 / 2010 application suite
- Market Data Applications desirable (Reuters, Bloomberg)
- Various remote access solutions (i.e. Blackberry, Good, VPN, Citrix)
- Strong problem solving and analytical skills
- Able to communicate clearly and effectively across all levels
- Client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively
- Excellent team player
- Pro-active, positive person

Weitere Qualifikationen: Helpdesk/support