Desktop Support

Integrated within a technical team, you are able to respond directly and/or indirectly through the various media of the Customer requests on incident resolution (remote or directly from the user) and assistance to users.

Hours: 7 am daily from Monday to Friday

Technical knowledge:

Systems - Windows 7, XP

Office - MS Office 2003, 2010, Lotus result

Messaging - Lotus Notes

Tools - Lan Desk, Active Directory

English reading and writing at least

Hardware - Servers, INTEL, iPad, BlackBerry

Network - Ethernet, TCP/IP, Berry Patch, Switches, Routers

Know-how:

Analyze and understand problems

Performs work effectively

Listen to others and climb in case of disagreement

Document and communicate any complaints

Life skills:

Support VIP asking a very good presentation

Develop technical and functional linkages with various stakeholders

Loving touch and ability to trust

Analyze and synthesize technical information

Adapt to new technologies and materials

Serious, thoughtful, Teamwork

Reliable, methodical, rigorous

Dynamic and professional awareness