Deskside Support Resource

DESKSIDE SUPPORT WEST BURLINGTON, IA CONTRACT TO HIRE

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

This position is 8 AM to 5 PM, Monday Friday with occasional project work scheduled for evenings/weekends.

FUNCTIONS/RESPONSIBILITIES

- Maintain manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with data warehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Maintain inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Must interface with corporate end users as well as engineering and management staff.
- Work flexibly and actively to meet business priorities.
- Seek to help/train whenever possible.
- Grow personal skills and learn new tasks.

QUALIFICATIONS

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- 2 year degree in IT related field or equivalent experience in IT
- Must already have CompTIA A+ certification
- Understanding of SLA driven performance requirements within vendor/client operations
- Certifications with OEM laptop and desktop warranty repair strongly preferred
- Experience with asset management processes
- Ability to balance physical requirements of asset management
- Experience deploying assets as part of past rollout upgrade projects
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Demonstrated past experience with collaboration tools
- Experience with help desk, IMAC activities, and/or general deskside support of production as well as corporate end users
- Experience with warranty repair on OEM equipment and able to demonstrate process familiarity
- Microsoft Office Suite experience (eg Excel)
- Knowledge and experience using process improvement tools
- Strong communications and strong technical ability
- Must be able to self-manage and work with remote team
- Disciplined individual capable of focusing on service delivery within the customer workspace
- Ability to bring energy and focus to the work consistently
- Ability to handle multiple projects simultaneously
- Strong analytical skills
- Must be able to work in a team environment
- Must be able to lift 50 lbs.

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.