Data Transaction Associate

Complete transactional and non-transactional tasks, such as obtaining customer data, reviewing data discrepancies, and reporting complex issues. Meet service level agreements with customers.

PRIMARY DUTIES AND ACCOUNTABILITIES:
Execute daily workflow and manage basic exception handling.
Review and report process issues to teammates and management with emphasis on customer information and system improvement opportunities.
Review and comprehend market rule changes
Ensure system processes follow current market requirements.
Work with supervisor to execute development plans

SKILLS:

MINIMUM:

- BS or BA degree in business related field such as Business Administration, Finance, Management, Management Information Technology or Supply Chain Management.
- Strong communication skills (oral and written) with internal and external parties.
- Critical thinking skills with attention to details and problem solving.
- Intermediate skills in Microsoft Excel.
- Beginner skills in Microsoft Access.
- Strong organizational and time management skills.

PREFERRED:

- Intermediate to Advanced skills in MS Office (Access and Excel).
- Lodestar and Siebel experience.
- Working knowledge of EDI transactions.
- Advanced knowledge of billing and/or CRM system requirements.
- Deregulated energy industry experience