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Data Entry Operator
Eingestellt von First Point Group
Gesuchte Skills: Client
Projektbeschreibung
OVERALL ROLE DESCRIPTION:
- Monitoring Remedy ticket queues for inter-NOC communications
- Replicate tickets from one Remedy system to the other as appropriate
- Manage updates into tickets on both systems as provided
RESPONSIBILITIES:
- Monitor assigned ticket queues to ensure requests are actioned within target times
- Organise workload based on priority and adhere to agreed SLAs
- Ensure 100% accuracy on all work carried out and general data input housekeeping
- Be aware of all currently ongoing tickets and ensure they are progressed in line with SLAs
- Escalate to the relevant teams for updates as required
TECHNICAL COMPETENCIES:
- Computer competent in using BAU office tools including Outlook and Excel
- Excellent communication skills - written and verbal
Projektdetails
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Einsatzort:
Reading, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung