Cyberark Support Consultant

CyberArk Support Consultant urgently required to join a new project in Zurich.

Security IT responsibilities:

- Level 2 support on all Authentication & IAM systems
- Troubleshooting and remediation of application/tool issues
- Performing maintenance activities to all supported applications
- Perform checks & access reviews with help of SQL query/tool
- Ensure incidents/requests are resolved within agreed SLA times
- Preparation and involvement in BCM (Business Continuity Management) activities
- Application deployment
- Identifying and implementing process improvement initiatives across the team
- Ensuring Audit/Risk items are flagged and remediated

REQUIRED TECHNICAL KNOWLEDGE & WORKING EXPERIENCE:

- CyberArk or similar elevated entitlements provisioning system
- Active Directory setup/admin
- LDAP setup/admin
- Database (Oracle/Sybase) usage/admin
- UNIX (Solaris/RHEL) and Windows Server platforms usage/admin
- Web & Application Server (Apache/IIS/Tomcat/WebSphere) setup/admin
- ITIL processes (Incident Management/Request fulfilment/Problem Management)
- IT Service Management tools (ServiceNow)
- Putty and similar tools
- Bash/Ksh/Perl/Python Scripting

Essential soft skills:

- Strong written & verbal communication skills, applicable to technical and non-technical audiences
- Strong stakeholder management skills
- Ability to learn quickly, adapt quickly to new tools/technologies/processes
- Flexibility regarding working hours including sometimes at weekends

Qualification & Experience

- Bachelor degree in computer science or equivalent
- 2+ years' experience within an IT Security/Identity Management role
- Experience within Banking or Finance-related IT support
- Certification to ITIL Foundation level