Customer Support Specialist (Technical Hardware/Software) Job

CUSTOMER SUPPORT SPECIALIST (TECHNICAL HARDWARE/SOFTWARE ENVIRONMENT) needed for a LONG TERM CONTRACT opportunity in Carlsbad, CA.

THE BIG PICTURE:

- This will be a 100% phone/email/remote customer service support role in an Technical environment
- The focus is on software/hardware troubleshooting in a technical support environment

TOP SKILLS SHOULD YOU POSSESS:

- Phone support, excellent methodical technical troubleshooting skills

WHAT YOU'LL BE DOING:

- Utilize STRONG CUSTOMER AND TECHNICAL SUPPORT SKILLS SUPPORTING CLIENT'S PRODUCTS and services to veterinary medical professionals
- TROUBLESHOOT AND SOLVE SIMPLE TO HIGHLY COMPLEX HARDWARE AND SOFTWARE ISSUES- METHODICAL TROUBLESHOOTING APPROACH WITH ATTENTION TO DETAIL
- Operating SYSTEM AND APPLICATION INSTALLATION/CONFIGURATION- HIGH LEVEL UNDERSTANDING OF PRODUCT FUNCTIONALITY
- Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
- Thorough and detailed issue tracking in customer relationship management software
- Strong ability to multi-task- enter case notes during the call
- System monitoring via remote log in
- STRONG CALL CONTROL TECHNIQUE WITHOUT SACRIFICING CUSTOMER SERVICE
- Thorough and detailed case management skills- clear, concise note taking
- Provide Client's customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services
- Excellent communication skills and ability to successfully control upset customers
- Work closely with other departments when problem solving
- Highly customer focused
- Team player that will add value through very high quality and dedication to support team

WHAT YOU NEED TO BRING TO THE TABLE:

- Recent experience with SOFTWARE TROUBLESHOOTING SUPPORTING EXTERNAL CUSTOMERS- END USER AND ENTERPRISE
- Strong PC skills and knowledge of MS Applications. Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required.
- General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.
- Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is desired.
- Must be extremely detail oriented, organized, and professional.

IF THIS SOUND LIKE YOU, APPLY NOW!

RECRUITER: Gomathi Balachandramani (GOMES)

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSDIEGO

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Branch: IT & Telecom