Customer Succes Manager

POSITION IN THE CUSTOMER SUCCESS TEAM THE CUSTOMER SUCCESS MANAGER (CSM) WILL BE THE PRIMARY CONTACT FOR A BASE OF ACCOUNTS TO ENSURE THE SERVICE IS SUCCESSFULLY DEPLOYED, THEN TO DRIVE ADOPTION, UP-SELL/CROSS-SELL ACCOUNTS, ENSURE CUSTOMER RETENTION AND TO MANAGE/REDUCE CHURN. THE CUSTOMER SUCCESS MANAGER WILL WORK CLOSELY WITH SALES AND OTHER TEAMS IN PROVIDING A HIGH LEVEL OF SERVICE TO THE CUSTOMER AND TO UNDERSTAND THEIR BUSINESS.

Overall Responsibilities.
Manage the deployment of the company's Cloud Collaboration products and services.
Managing base of accounts with focus on these KPIs: Net Retention, Upsell/cross-sell.* Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions.
Maintain consistent and effective pro-active communication with the assigned account base

Desired Qualificationsmust be able to prioritise and execute effectively in a fast-paced environment

TEKsystems is acting as an Employment Business in relation to this vacancy.