Customer Solution Specialist

My client are looking for an experienced in-field salesperson to manage Primary Care sales within the pharmaceutical industry.

This role is a 6 month contract position with a possibility of extension, and will be based in Pffaffikon, Zurich.

ROLE OBJECTIVE

* Responsible for leading and developing local customer relationships to protect and grow the company business within compliance and legal requirements

* Responsible for the active promotion of the priority products of the Primary Care setting (Calcimagon, GI portfolio) in the respective territory

* Applies 360° customer segmentation ( based on current business, growth potential, behaviour, and channel preferences) in order to tailor interactions as part of an efficient multichannel approach

* Generates and processes customer insights that inform strategic and tactical decisions

* Reports into the Business Unit Director Primary Care

ACCOUNTABILITIES

Therapy Area & Product Liaison

* Deliver agreed strategy and all necessary tactics within the target group/target accounts in order to drive company performance and manage the dialogue (across a variety of channels and interaction formats) with customers around our focus products.

* This includes delivering product and therapeutic knowledge and services, engaging prescribers, SD-physicians, and retail pharmacy staff not only F2F but also via other channels

* Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies

* Act as an ambassador for the company brand, its vision and values that achieves patient focus at all levels of the business

ANALYSIS AND IDENTIFICATION OF CUSTOMER NEEDS:

* Works in a proactive manner and with a customer-centric mindset, defined as listening to customers and finding solutions to their needs, also ensuring that in activities and outcomes the patient comes first

* Recognizes needs, potential and opportunities at the individual customer level

* Analyzes and reports interactions and response to information/services provided in order to inform an individualized multichannel plan per customer

* Identifies and proactively reports actionable insights that can help improve the company's business

* Covers top pharmacies to optimize business in close collaboration with Pharmacy and SD Contracting Manager

* SD physicians: Maintains and expands business across the whole portfolio, applying the rebate policy provided by the Pharmacy and SD Contracting Manager

COMMERCIAL EXCELLENCE

* Reports on progress and deviations to Business Unit Director

* Conducts weekly reporting and analysing and follow-up of activities in CRM system

* Translates input given within ladder of adoption to plan customer interactions: Establish current status quo, consider what is needed to move the customer along to the next step or prevent from moving backwards

COMMUNICATIONstrives to be the best and outperform competition

CAPABILITIES:

*Retail Market & Business Model Understanding

*Proficiency in KAM Business Model

*Business Strategy & Vision

*Business Acumen Analytical thinking

*Financial Management

*Cross-functional working

*Problem solving and judgment

*Execution Project Management

*Agility Decision making

*Entrepreneurial Attitude

*Collaborative leadership communication skills

*Stakeholder management

*Develops solutions to customer needs

*Innovation/Anticipation of environmental changes

Does this sound like you? Apply today to join the forefront of pharmaceutical innovation!

STHREE ARE COMMITTED TO ENSURING EQUAL OPPORTUNITIES, FAIRNESS OF TREATMENT, DIGNITY, WORK-LIFE BALANCE AND THE ELIMINATION OF ALL FORMS OF DISCRIMINATION IN THE WORKPLACE FOR ALL STAFF AND JOB APPLICANTS. WE WELCOME APPLICATIONS FROM ALL SUITABLY QUALIFIED PERSONS, REGARDLESS OF THEIR RACE, SEX, DISABILITY, RELIGION/BELIEF, SEXUAL ORIENTATION OR AGE.