Customer Services Executive

Duties will include-
*Process work transactions to agreed service levels and quality standards.
*Responsible for identifying complex work items and referring them for reallocation within timescales.
*Process customer enquiries referred from customers via image systems, paper-based mail, e-mail or fax.
*Contacts customers by telephone, e-mail, fax or letter, as appropriate, to efficiently resolve queries/obtain required information.
*Deals with customer data, ethically and in accordance with FSA requirements.
*Understanding of complaint handling procedure.
*Identify opportunities to improve processes, make recommendations, and achieve the highest levels of customer satisfaction.
*Keeps own knowledge up to date in relation to their work transactions. Maintains basic understanding of products and services.
*Achieve agreed performance levels.
*Complete performance management documentation in line with agreed time-scales and in liaison with line manager.
*Maintains and implements personal development plan in partnership with immediate manager.
*Acts as a good team player.
*Compliance - To ensure that you understand and adhere to the Code of Conduct and where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.

Please send your CV quoting VB/187373 in the subject line.

hy-phen Limited is acting as an Employment Business in relation to this vacancy.