Customer Service Team Leader/Deputy Manager

Customer Service Team Leader/Deputy Manager

Craigforth
12 Months
Insurance/Financial Services

Responsible for leading and inspiring a team of 12-15 people to deliver service excellence.

Skills Required:

*Strong ability to connect with audience when communicating, both written and verbal.
*Strong ability to engage people
*Strong interpersonal skills and the ability to create an environment that delivers excellent customer service.
*Demonstrate ability to deliver difficult and unpopular messages to the team when necessary
*A role model to others by leading by example
*Good leadership skills and strong ability to inspire change in people and work culture.
*Strong decision making and problem solving skills
*Excellent analytical skills.
*Excellent planning and organisational skills.
*Strong influencing and negotiating skills
*Good project management skills.
*Excellent customer focus skills.
*Ability to build partnerships both internally and externally with key stakeholders.
*Strong process improvements skills with a minimum of yellow belt accreditation.
*Strong ability to value diversity.
*Strong self awareness of own strengths and capabilities
* Financial services highly desired.

hy-phen Limited is acting as an Employment Business in relation to this vacancy.