Customer Service - System Support

We are seeking System Support Specialist for 4-6 week contract position. Candidate must have technical skills.

Skills:
Requires college degree in Computer Science, a minimum of 2 years call center experience or technical help desk or support environment. Requires industry knowledge, expert product knowledge, demonstrated problem solving skills, and competence with call center tools.

Responsibilities:
The TSS works in a high volume call center and help desk environment. Primary responsibility is to remotely coordinate the resources required to manage problem resolution for products and services. May also provide second level support for pre-sale technical questions from internal sales or services professionals. Coordinates and project manages the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) problems. Wors directly either Care Center Agents, the customer or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems.

Candidates must be local to Texas. Interested candidates, please email your Resume

COMPANY PROFILE:

Synergy America, Inc is a 16-year-old Professional Services staffing firm providing contract, contract-to-hire and direct-hire resources to companies looking for key individuals. We specialize in providing top-notch talent for our clients, and help candidates in finding the right position.

We are located in Atlanta, GA

We rely on our knowledge of search and hiring procedures. We consider both the companies and the candidates to be our clients. We believe in providing the highest level of service to our clients at all times.