Customer Service Specialist (m/f)

REFERENCE NUMBER:

379542/1

MY DUTIES:

-Receipt of customer orders, review of all terms and conditions
-Ensure close follow-up on orders until delivery
-Manage blocked orders, delivery dates, backorders
-Issue of commercial invoices, proforma invoices for tenders and quotations, credit notes, commissions and freight invoices
-Organize/assist warehouses, DCs and transportation for export of shipments
-Support various departments in prioritizing orders
-Customer complaint handling
-Establish and maintain customer parameters in the ERP and on documents
-Coordinate product and price set-up / updates
-Create all interfaces between SAP and all other systems (coupa, successfactors)

MY QUALIFICATIONS:

-Profound knowledge in International Customer Service/order processing/trading operations with increasing levels of responsibility
-Expertise in LC and Tender order flows
-Fluency in English (writing and speaking); German/French skills are of advantage
-Demonstrated ability to effectively and efficiently communicate with geographically or functionally dispersed teams
-Manage time effectively, prioritizing tasks to meet deadlines
-Ability to handle urgent and unforeseen requests
-Deal and satisfy diverse sets of internal and external stakeholders
-Competent in Outlook, Word, Excel and experienced user in order processing in an ERP system (e.g. SAP, AS400, Oracle)

MY BENEFITS:

-Interesting tasks in a multinational environment

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Cathrin Rebecca Mehl

Reference number
379542/1

Contact
E-Mail: [email protected]