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Customer Service Specialist
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Support, Cs, Erp, Client
Projektbeschreibung
Customer Service Specialist
You are a customer oriented person who has profound experience and expertise in LC and tender order flows? Your profession is your passion? You're a problem solver who is looking for a new challenge? Great!
Our client, an international pharmaceutical company, is looking for you!
Duties and Responsibilities:
- Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing
- Preparation and issue of offers and quotations for assigned countries
- Handling of Letters of Credits and Documentary collections
- Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders
- Consignment handling
- Vacation relief for other countries
- GL 1st level support for all questions related to LC, Tenders, Embargo
- Dedicated trainer for all new CS employee for LC, Tenders, Embargo order handling/flows
- Continuous process review and enhancement of LC, Tenders, Embargo order handling
- Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery
- Ensure close follow-up on orders until delivery
- Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times
- Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable)
- Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer
- Support S&OP and marketing in prioritizing orders and if required arrange repositioning between customers (when applicable)
- Customer complaint handling
- Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts)
- Coordinate product and price set-up/updates
Your Profile:
- Commercial apprenticeship or business school with further education in project management and/or export specialization
Preferred: Bachelor degree in Business administration with Export specialization - At least 5 years in International Customer Service/order processing/trading operations with increasing levels of responsibility. Profound experience and expertise in LC and Tender order flows
- Fluent in writing and speaking in English
- French and/or German is a plus
We offer you a competitive salary and an interesting challenge in a well named company which will benefit your career.
If you are the person we're looking for please submit your application. We're looking forward to getting to know you.
You are a customer oriented person who has profound experience and expertise in LC and tender order flows? Your profession is your passion? You're a problem solver who is looking for a new challenge? Great!
Our client, an international pharmaceutical company, is looking for you!
Duties and Responsibilities:
- Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing
- Preparation and issue of offers and quotations for assigned countries
- Handling of Letters of Credits and Documentary collections
- Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders
- Consignment handling
- Vacation relief for other countries
- GL 1st level support for all questions related to LC, Tenders, Embargo
- Dedicated trainer for all new CS employee for LC, Tenders, Embargo order handling/flows
- Continuous process review and enhancement of LC, Tenders, Embargo order handling
- Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery
- Ensure close follow-up on orders until delivery
- Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times
- Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable)
- Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer
- Support S&OP and marketing in prioritizing orders and if required arrange repositioning between customers (when applicable)
- Customer complaint handling
- Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts)
- Coordinate product and price set-up/updates
Your Profile:
- Commercial apprenticeship or business school with further education in project management and/or export specialization
Preferred: Bachelor degree in Business administration with Export specialization - At least 5 years in International Customer Service/order processing/trading operations with increasing levels of responsibility. Profound experience and expertise in LC and Tender order flows
- Fluent in writing and speaking in English
- French and/or German is a plus
We offer you a competitive salary and an interesting challenge in a well named company which will benefit your career.
If you are the person we're looking for please submit your application. We're looking forward to getting to know you.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges